Shipping policy

Where do you ship to?
We are based in Melbourne, Australia but we ship worldwide to 200+ countries. 

If you are unsure whether we deliver to your city or country, please contact us first at hello@locionne.com

Taxes and Duties
Orders outside of Australia may be subject to custom duties and import taxes applied at the destination country. We do not collect duties and taxes on your behalf. Any additional fees are the responsibility of the recipient.

Duties and taxes paid are not refundable and refusal of delivery will incur a shipping and handling fee. Customs may choose to abandon your package instead of returning it to us. In this instance, we will not be liable to reship the order back to you or issue a refund.

What are your shipping rates?
Australia: Standard shipping is $9.95 or FREE for orders over $50. Orders will take 2-8 business days from dispatch to arrive. 
Express shipping is $14.95 or FREE with orders over $100. Orders will take 1-2 business days from dispatch to arrive.

International: We are now shipping internationally with DHL Express. See the breakdown of transit times and shipping rates below: 

Destination	Average transit time	Shipping Fee
New Zealand	1-2 business days	$23 NZD or FREE over $150 NZD
USA	3-4 business days	$13 USD or FREE over $90 USD
Europe	3-4 business days	€9.95 EUR or FREE over €85 EUR
Singapore	2-4 business days	$18 SGD or FREE over $118 SGD
UK	3-5 business days	£12.50 GBP or FREE over £70GBP
Rest of World	3-5 business days	$20 AUD or FREE over $150 AUD

What do I do if my order is lost?
If you haven't received your order in a reasonable time frame, please get in touch with us and we will endeavor to help you locate your parcel. Whilst we will try our best, we can not be liable for any orders that are lost or damaged during transit once they have been dispatched. You may need to contact the carrier to file a claim.